Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be advised that all of our Kreco products come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.

Thank you in advance for all of the information you are providing.

Warranty Information Tips

Order ID: You can find this in your Amazon account’s order history.

Product Name: You can find this in your Amazon account’s order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.

Refund or Exchange: Please enter your preference, and we will do our best to accommodate your needs.

Reason for Request: Enter a short description of the problem here, e.g. “defective”.

Series No.: Depending on the product, the Series No. can be found on the main body of the product or on a charging cable that came with the product.

Contact Information

Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to kreco.com.cn’s use of cookies in accordance with the terms of kreco.com.cn’s Privacy Policy.

License to Use Website

Unless otherwise stated, kreco.com.cn and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

You must not:

● Republish material from this website (including republication on another website), sell, rent or sub-license material from the website

● Show any material from the website in public

● Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose

● Edit or otherwise modify any material on the website

● Redistribute material from this website except for content specifically and expressly made available for redistribution

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without kreco.com.cn’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without kreco.com.cn’s express written consent.

User Content

In these Terms of Use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to kreco.com.cn a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to kreco.com.cn the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or kreco.com.cn or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

kreco.com.cn reserves the right to edit or remove any material submitted to this website, or stored on kreco.com.cn’s servers, or hosted or published upon this website.

Notwithstanding kreco.com.cn’s rights under these Terms of Use in relation to user content, anker.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No Warranties

This website is provided “as is” without any representations or warranties, express or implied. kreco.com.cn makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, kreco.com.cn does not warrant that:

● This website will be constantly available, or available at all; or

● The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of Liability

kreco.com.cn will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

● To the extent that the website is provided free-of-charge, for any direct loss

● For any indirect, special or consequential loss

● For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if kreco.com.cn has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit kreco.com.cn’s liability in respect of any:

● Death or personal injury caused by kreco.com.cn’s negligence

● Fraud or fraudulent misrepresentation on the part of kreco.com.cn

● Matter which it would be illegal or unlawful for kreco.com.cn to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other Parties

You accept that, as a limited liability entity, kreco.com.cn has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against anker.com’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect kreco.com.cn’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as anker.com

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify kreco.com.cn and undertake to keep kreco.com.cn indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by anker.com to a third party in settlement of a claim or dispute on the advice of anker.com’s legal advisers) incurred or suffered by anker.com arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use.

Breaches

Without prejudice to kreco.com.cn’s other rights under these Terms of Use, if you breach these Terms of Use in any way, anker.com may take such action as anker.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Assignment

kreco.com.cn may transfer, sub-contract or otherwise deal with kreco.com.cn’s rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

Severability

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

These Terms of Use, together with kreco.com.cn’s Privacy Policy, constitute the entire agreement between you and kreco.com.cn in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction

These Terms of Use will be governed by and construed in accordance with US law, and any disputes relating to these Terms of Use will be subject to the exclusive jurisdiction of the courts of California.

Changes to Our Terms of Use

If we decide to change our Terms of Use, we will update the Terms of Use modification date below.

Last Modified: 9/5/2013

Contact Us
If you have any questions about our Terms of Use, please contact us at info@kreco.com.cn

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

18-Month Warranty for Quality-Related Issues

● Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

● Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.

● Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Kreco products is strictly prohibited.

FAQs:

1. What isn’t covered by the warranty?

● Purchases from Lazada

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 18 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

2. When does the warranty begin?
It begins the day you place your order.

3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at info@kreco.com

4. What is a valid proof of purchase?

● An Amazon order number or eBay username for a purchase made through KrecoDirect

● A dated sales receipt from an authorized Kreco Reseller that shows a description of the product along with its price

5. What if I don’t have any proof of purchase?

● If you made your purchase through KrecoDirect, we may be able to locate your order using your email address, name or shipping address.

● If you made your purchase through an authorized Kreco Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

7. Who are authorized Kreco Retailers and Resellers?
Our major authorized Retailers and Resellers are Amazon.com LLC. For more information, please contact us at info@kreco.com